Asking for an example is a quick way to move through confused or ambiguous, or defensive talk.
Here is an example:
- We need Ted, the IT project coordinator, to return customer calls sooner.
- How soon?
- Sooner than he is right now.
- Can you give me an example of a customer call that Ted returned fast enough? And an example of a customer call Ted did not return fast enough?
- We need to decrease the time this team takes to make a decision.
- How fast should the team make a decision?
- Faster than they are right now.
- Can you give me an example of when the team made a decision fast enough? And an example of when the team took too long to make a decision?
On to the inquiry:
Can you share an example?
This question pulls the speaker and team back into a shared reality. I have often used this question on boards and teams I work with.
Please try it and let me know what works.
image by Nina Matthews Photography