For an intervention to successfully fit, it is not necessary to have detailed knowledge of the complaint. It is not necessary even to be able to construct with any rigor how the trouble is maintained in order to prompt a solution. [ ] All that is necessary is that the person involved in a troublesome … Continued
As a leader finding solutions or making progress is not the absence of problems, it is looking for what is happening when the problem is absent.
Looking for the difference and what is different when progress or the solution is happening moves learning from the manager, coach or consultant to the person … their solution is theirs, my solution will not work for you.