About 2 years ago I created 12 on-line Team Building & Development sessions for a company. We called it ‘Helping Teams Work’. It was meant to be short, less than 5 minutes, & give 1 concrete action step people can apply to their work on teams…

They liked it & I enjoyed trying to make content that did not require me to be present.

Below is the 4th of 12 ‘Helping Teams Work’ content sections.

Team Based Conflict Management Approaches


Three ways to handle team conflict, and when each works best
Following good conflict management procedures can have a highly positive effect on the team:
  • You’ll be able to reduce the disruptive effects of interpersonal conflict, making members willing to participate on the team.
  • At the same time, you’ll allow the task-related conflict that comes from productive differences of opinion – differences that can help you come up with better solutions.
What to do:
  1. Refer to ‘Conflict Management Approaches’.  Select the most appropriate approach for the situation.
  2. If you are dealing with an interpersonal conflict (“You don’t seem to care what will happen to my department” … “You always take her side” … “Can’t you ever shut up?”), rather than a task-related conflict (i.e., members disagree on elements of the project) you may have a problems with goals, roles, or procedures.
  3. Resist the urge to settle for compromising when a consensus is possible & appropriate.
  4. Utilize a PDSA approach. Looking for small areas of cooperation, consistently focusing on increasing the cooperation loop.