The ‘5 Whys’ can be useful. Identifying the possible root cause can get things started…the next logical step to create a solutions bank.
I have found that it is easier and people on the team move with greater enthusiasm and collaboration when you ‘Start With What’ and determine the solution in the first step.
Understanding that we cannot borrow best-practices from someone else, we needed to define Quality Improvement Current Behaviors within the context of the current organizations capacity, resources, attractors, repellents, and skills. Working, as a team, through the questions and responses we arrived a shared vision and co-constructed plan.
Managers you need to STOP your false-belief that you should not thank people for doing their work. Thanking people goes a long way, and showing your appreciation is what you must do, if people are too continue to do their best work.
The photo is of a team of Screw Machinists from McGard innovative security products. A co-facilitator (Brian Pettit), McGard’s Corporate Trainer (Ron Kaiser) and I recently had the pleasure of leading an 8-week team program for this manufacturing team. These men, Brian, Ron and I went through many stages of forming, storming, norming, performing and … Continued