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Charisma is NOT a replacement for Competence

Just because he is caring or exudes great charisma for the work does not mean that he has the competence to handle the position. Managers who are nice and caring BUT incompetent are dangerous to the organization.

Complexity and Achieving Goals at Work

The complexity of a problem does not lie in the complexity of the goal, BUT in the complexity of the pathway that has to be constructed and then traversed in order to get to the goal.
Meaning that – the complexity in the task lies not in the goal (itself) BUT in what you have to do in order to get there.