Quality Team and Leadership Development

Systems-drive-behavior and there is no special ‘leadership personality’ … Within any team when someone is great at their role people see them as a leader.
Competence = Comfort = Observed Leadership Behaviors

Managing Complexity and Change Workshop ASQ Buffalo NY

Managing Complexity & Change
Quality Professionals are challenged by the need to deal with some of the most complex issues in the organization requiring decision making and problem solving, even at times when the future is unclear or uncertain. Many aspects have to be considered such as local and global regulations, changing resources, increasing or changing customer needs, vendor issues, overlapping systems with differing needs and priorities, as well as staff competencies and training needs.