Challenges & concerns with NOISE Analysis, a problem-solving framework, explore ways to ease these with solution-focused methods.
The power of coaching questions is that they allow the manager to listen to the response, and really understand how and what the person is thinking.
Our guilt and concern for what happened in the past may block progress to find a solution. The resolution of guilt Skeleton Key may be used to have the person determine what will be happening when this guilt is lessened or no longer exists. From this change in focus, new solutions may become evident.
I facilitated a workshop on customer service and team building. We used a series of Solution-Focused questions and internal subject matter expert discussions to build upon what’s working and stimulate more solution finding.
Imagine the solution being performed, at the micro level, by many Smart Little People.
At the end of day 3 we were all losing patience and we felt it was hopeless…so I tried the following version of the Miracle Question.
Understanding why someone resists your idea and request for help can be useful. The next step is to find what works and plan to meet that person in cooperation. You cannot change someone’s resistance, you can only change your approach.
We associate certain behaviors, actions, and scripts with specific locations. The environment and location can be powerful and sabotage and change for better or worse interactions.
On a scale of 0 – 10. With 0 being you have some idea what to do, and 10 being you know exactly what to do – where are you on this scale? How do you know?
It is 3 days from now, and you have solved this problem. Who would be the first person to notice? What would they notice? What else? …