Follow-up is a mantra amongst Team, Management, and Leadership Development everywhere.
While we all talk about how important it is, many of us don’t do it.
The stories we tell ourselves about follow-up are lies we believe.
Follow-up is about showing that the task is important and allows the manager to predict better the work-flow and longer goals that keep the company and team working.
You need to know if people are doing what they are supposed to be doing and, if they are not, what can you do about it.
Two Reasons for Follow-Up
1. People are doing what they are supposed to be doing; the purpose of follow-up is to maintain performance by:
- Providing feedback
- Reinforcing good performance (talk to them and let them know that their good work is noticed)
2. People are not doing what they are supposed to be doing; the purpose of follow-up is to improve performance by asking, “How can I help?”
- Giving feedback and providing clarity on the goal.
- Find out why it’s happening.
- Removing obstacles
- Letting them know priorities
- Removing negative consequences for good performance
- Removing positive consequences for poor performance
- Working around personal problems
- Teaching them what you thought they knew but didn’t
- Delivering negative consequences for poor performance.
– The above is from Ferdinand Fournies ‘Coaching for Improved Work Performance’
Follow-up is meant to get to the person before the problem gets too far out of control, and you find out last minute that the work will be late, below quality, or over budget.
It can also serve as an opportunity to offering coaching and feedback while informing you of skills and limits.
What is vital about follow-up? In what ways do you find following-up useful? How often do you follow-up on delegated tasks?