Managing Complexity and Change Workshop ASQ Buffalo NY

Managing Complexity & Change
Quality Professionals are challenged by the need to deal with some of the most complex issues in the organization requiring decision making and problem solving, even at times when the future is unclear or uncertain. Many aspects have to be considered such as local and global regulations, changing resources, increasing or changing customer needs, vendor issues, overlapping systems with differing needs and priorities, as well as staff competencies and training needs.

Quick fixes are making your team’s problem worse

Continually I see ideas hap-hazardly put into organizational practice and managerial-leadership ONLY making matters worse. Leading to Executives, Human Resources and team leaders grasping at the ‘Next Thing’ in order to cut the down on the felt mounting bureaucracy and dis-trust within the organization and team.

Demystification of Leadership Presentation

Presentation I gave at the ABWA Women’s Leadership Conference. The content is applicable to any organization, team and person who has leadership accountability attached to their role.
The Demystification of Leadership

19 Coaching Questions When the person does not want coaching

Sometimes coaching is forced on an employee by their manager because they are having a tough time with a new position or their existing manager just does not know what to-do, and many other reasons.
Okay, when that happens what do you do as an executive coach?

Making Progress Motivates

Presentation from the Buffalo Niagara Human Resources Association Conference 2012 ‘Leveraging the Changing Landscape of HR’.

How do you view rules?

This is an important concept in the world of organization development, teams, and managerial-leadership…Understanding how different people view rules and managements role in the rules informs our work ethic and idea of control over our work.

They are not a Jerk Just Incompetent in Their Work

Leadership is being competent in doing your work. Leadership is establishing a team that follows the vision and work enthusiastically and cooperatively.

If you are NOT COMPETENT in your work…no-one will see you as a ‘good-leader’. This happens wherever you may fall in the managerial hierarchy.

Accountability Who is held accountable for your work?

Organizations that lack an understanding and sense of accountability, make employees feel like they are being asked to swim world record times in a pool of Jello. Everyone is trying really hard BUT the system-of-work is forcing them to push harder and gain little progress.

Begin With The End in Mind or With The Problem in Mind

Most meetings begin with the problem in mind. Then we discuss the problem, what caused the problem, if the problem we identified is really the problem, and then comes the need to blame someone for the problem.