Training is not the answer

Our leaders need communication training She needs listening training The management team needs sensitivity training My staff have the wrong attitude We’ve got to teach them to …. Motivation is lacking, and they need to learn how to stay motivated I told him many, many times and he still doesn’t … We just are not … Continued

Why employees stay and why they go

Supporting an organization through an interesting experiment. The company has ~28% turnover rate, which is not too bad, and they want to reduce that to about 20% in 2-years. We decided to hold a series of ‘Stay Interviews’, to create a continuum of stories about employee satisfaction and dissatisfaction, with people who have remained with … Continued

Understanding Complexity and Change Questions

Consulting a team of managers in the Understanding organizational complexity and change process, one of them asked me what types of questions I may ask a team or person to understand better how to support their progress in change and complexity. I smiled, and we worked out a series of questions. Many of them are … Continued

Leadership Coaching Questions Where in place of Why

Asking why will reinforce your power as a manager. However, it will not make your work any easier. Slowing down to ask a series of ‘where’ questions will enhance the team’s output, and add value to the team’s decision-making and problem-solving. All of which makes you a better leader and the team a learning team.

How to Create and Sustain Team Performance

Presentation slides from a team building session I facilitated with six nonprofit leadership teams. The objectives were to develop a team-based process to maintain the gains in infrastructure and team development, plus value propositions using data.

When in place of Why Leadership Coaching Questions

Asking why will get the problem solved faster, in the short term. However, the problem and similar problems will come back to you, because you solved them. Asking ‘when’ will create progress with the team member and you; leading to learning.

How in place of Why Leadership Coaching Questions

Your best project manager comes to you to help with personality clashes. They share how strong personalities are getting in the way of work, and asks for your advice on how to fix this dysfunctional team. Rather than asking why – which will move the work onto your plate – ask a series of ‘how’ coaching questions.

What in place of Why leadership coaching questions

Asking why may create a belief that the problem will be solved faster, and it may. It will be resolved faster because you are taking the accountability and authority away from the person who came to you for support. Asking a series of ‘what’ will help the progress of the person, team and you.

I am not your motivational speaker

Recently someone told me that my role as a consultant is to motivate them to change. That by sharing research data, internal project completion data, and how the structure of their current organization is causing dysfunction they now feel demotivated.