Questions and Complex Problems

Working through complex problems having a good question process will break stuckness, and increase your and other peoples acceptance.

Better follow up as a manager

What you follow up on is what gets done. The 8 questions will serve as a scaffold to continue to make progress on your work.

Complexity and Quality: Using the most appropriate problem-solving process

I shared some learning on problem-solving and complexity vs ordered change with the Buffalo ASQ Chapter. Effective leaders understand that problem solving is not a “one-size-fits-all” process. They know that their actions depend on the situation, and they make better decisions by adapting their approach to changing circumstances. How do you know which approach you … Continued

5 Counter-intuitive ways to move your stuck team

Using counterintuitive approaches to move your team when stuck. We all get stuck in a bad loop of repeating behavior, stuck in procrastination, stuck in a dysfunctional loop of team communication. Have you ever found that the solution you offered seemed helpful and only worsened things? Much of what you feel is common knowledge is pinned … Continued

solution-focused coaching finding what works video

I had the honor of sharing the SOLVEDmethod solution-focused team and leadership coaching with ATD Buffalo Niagara,  above is an excellent video they made from our time. What Is SOLVED? SOLVED is an acronym for a process of solution-finding. While using the cards, you can choose to use them in the SOLVED order – initially suggested – … Continued

Using – How we do things around here – to develop your team

Using – How we do things around here – to develop your team You have heard the term start with why in your work with teams. This – why am I here? Why are you here, or why does this team exist? – is often the first step in team performance and leadership. In the – 7 Steps to … Continued

Culture change from a focus on how people interact

What makes culture change in your company or team difficult? Is your current organizational culture – how do things get done around here? When I talk about culture change within a workplace, the best thinker to reference is Edgar Schein: “Schein’s model of organizational culture originated in the 1980s. Schein (2004) identifies three distinct levels in organizational cultures: … Continued

How do we make bad things in companies discussable?

Images from “Behind You” by Brian Coldrick Bad things happen within your team and company. Plus, the bad stuff hides when culturally and behaviorally, being the bearer of bad news is punished or burdened with management hyperbole, “Don’t bring me problems, bring me solutions.” Working with management teams the surprise or lack of knowledge about potential … Continued