How you approach the complexity and uncertainty of your decision making and planning will impact how employees and customers view your attempted solutions. Are your attempted solutions seen as learning opportunities or blame opportunities?
Clues of progress will make us more aware of what is happening and how the environment is different when things are good useful and effective.
The power of coaching questions is that they allow the manager to listen to the response, and really understand how and what the person is thinking.
Sometimes I create a Team Building Agenda that is good enough to share. Here is a Solution-Focused Customer Service program developed for People Inc.