Shifting the Team from Separate Functions to Systems Thinking Case Study

Using real work for Team Building moved the people on the team;
from functional autonomy to interdependence;
from lone experts to a collaborative, focused team;
from impulsive to disciplined;
from the use of experience and instinct to the use of data;
from separate functions to systems thinking.

How do we fix a morale problem?

Because of this new knowledge of customers, systems, and steps for improvement, the company and people made improvements on problems that existed for decades. This progress and shared purpose led to excitement, more progress, and pride in their work … causing the morale problem to dissipate.