The elimination of the painful yearly charade of sitting with your manager taking 15 minutes to agree on what was your fault and agree on what ‘Exceeded Expectations’ vs. ‘Below Expectations’ – is a left over practice that is only culturally accepted as “this is how we have always done things”
Be slow and Process Focused developing leaders.
Developing an environment of Trust Attracting Behaviors will allow everyone to be a leader & rise to their level of capacity within the work. Slowing down will speed up the acceptance & rate of development for the entire company – improving the work, in turn improving the organization.
Working to be observant of times the complaint is not happening. No complaint is extreme at all times. The belief is that you know & may be overlooking or ignoring times when things are working. Exceptions frequently go unnoticed & the situation plus actions that made a difference are overlooked because they seem too small or slow.
Organization Design is the foundation of the company and how you operate day to day to accomplish work. With pressure the foundational cracks become more apparent and enlarge. Leaving everyone to do the best they can while their work and capacity to improve the company is crumbling around them.
The good thing about a setback is that you had to be making progress to be setback. This means the team / people / you know how to progress…because you already have.
Frames and the labels we attach to them dictate what we can see and do: Our point of view determines what happens next.
Direct Task Assignment: A recommendation for the person to complete a specific task and be thoughtful, so they can tell you in detail, what was useful and what change occurred from that task.
For each complaint a Skeleton Key may be most appropriate.
Most of the management and employee coaching problems that are work related can be solved through Solution-Focused (SF) coaching. As you continue to practice the SF tools you may realize that we all view situations in different ways. This difference can be powerful and helpful.
I facilitated a workshop on customer service and team building. We used a series of Solution-Focused questions and internal subject matter expert discussions to build upon what’s working and stimulate more solution finding.