Solution Finding Stimulus Do the Opposite of the Expected
Perhaps different or better results may come by reversing the actions normally associated with your efforts.
Finding Solutions by Doing More of the Problem – Skeleton Keys
Symptom Prescription: Asking the person / team to purposefully do more of the problem / complaint. This is done in the belief that by doing more of the complaint, purposefully, the person may do or notice something useful or break the pattern they feel they are stuck in.
Solution-Focused Customer Service Program Agenda
Sometimes I create a Team Building Agenda that is good enough to share. Here is a Solution-Focused Customer Service program developed for People Inc.
Finding Solutions Through Exceptions – Skeleton Keys
Working to be observant of times the complaint is not happening. No complaint is extreme at all times. The belief is that you know & may be overlooking or ignoring times when things are working. Exceptions frequently go unnoticed & the situation plus actions that made a difference are overlooked because they seem too small or slow.
6 Steps to Work Through a Setback in Team and Individual Progress
The good thing about a setback is that you had to be making progress to be setback. This means the team / people / you know how to progress…because you already have.
Finding Solutions Through Reframing – Skeleton Keys
Frames and the labels we attach to them dictate what we can see and do: Our point of view determines what happens next.
Finding Solutions Through Tasks–Skeleton Keys
Direct Task Assignment: A recommendation for the person to complete a specific task and be thoughtful, so they can tell you in detail, what was useful and what change occurred from that task.
Understanding Complaints May Point to Solutions – Skeleton Keys
For each complaint a Skeleton Key may be most appropriate.
Transforming Complaints Toward Solutions
Most of the management and employee coaching problems that are work related can be solved through Solution-Focused (SF) coaching. As you continue to practice the SF tools you may realize that we all view situations in different ways. This difference can be powerful and helpful.
Solution Finding Stimulus Customer Service
I facilitated a workshop on customer service and team building. We used a series of Solution-Focused questions and internal subject matter expert discussions to build upon what’s working and stimulate more solution finding.