Solution-Focused Customer Service Program Agenda
Sometimes I create a Team Building Agenda that is good enough to share. Here is a Solution-Focused Customer Service program developed for People Inc.
Team Building is not a Distraction – it is a Part of the Training
Team Building & Experiential Learning is not a “distraction” from the training BUT a part of the training. As long as you treat this as an ‘energizer’ it will be a silly game that you had us play.
If you treat this as an opportunity to connect the content (whatever it is) to an actual behavior change and how we get work done – you will be seen as a person who adds great value to the organization and made the training connect in the heads of the participants.
How to Determine the Basics of the Company and Your work
Organization Design is the foundation of the company and how you operate day to day to accomplish work. With pressure the foundational cracks become more apparent and enlarge. Leaving everyone to do the best they can while their work and capacity to improve the company is crumbling around them.
Team Building Day with New Directions Youth and Family Services Experiential Education Staff
I was invited to spend the day with the Experiential Education Staff at New Directions Youth & Family Services.
Solution-Focused Customer Service Workshop
Solution-Focused Customer Service Workshop
Work Culture is Undiscussable – Current Behaviors can Change
When someone calls something ‘part of our culture’ it is no longer open for discussion, even when the majority of people hate the behavior and know that this culture is broken.
How you perceive work will affect how you manage and treat others–McGregor X Y Theory
Much of the modern day thinking on Organization Development, Team Building and Leadership stem from the work and research of Douglas McGregor.
Our board has become exhausting
There comes a point on every team when you have to decide, ‘do I keep fighting this fight & move to improve the whole team?’ Or ‘do I focus on myself & my work knowing that I’m doing the best I can & that is enough?’ … Not an easy choice and one that you must consider in order to stay mentally healthy & do your best work.
7 Questions for Breakthrough Improvements
Breakthrough Improvements happen when we stop doing what we have been doing and a team of people discover better & new ways of working.
Are we a Trust Attracting or Repelling Company?
What would people be doing if they were not fearful? How will we know that fear is no longer an obstacle to progress?
The response was Trust.