At the end of a multi-day workshop on ‘complexity and organization design for executive teams‘, a participant looked at my notebook, looked at me, looked back at my notebook and asked,
“How am I supposed to make sense of all this?”
I responded “Great question. Are you OK using the SOLVED coaching process we spoke about on day 2? Part of sense-making is removing me, the perceived expert, from your work and placing you, the expert, at the periphery of your work.” They said yes.
- When you accomplish what you want to have happen, what are you doing?
- You have solved this, who is the first person you share the results with? What do you tell them?
- On a scale of 0 – 10 how will you know you are at a 9?
- What have you already accomplished?
- Describe something that’s already successful?
- Knowing yourself as the expert, what direction is best to take?
- Take a break
As we worked through the questions, they smiled and leaned forward in their chair. Once they turned over the “Take a break” card a smile appeared. They turned to me and said, “Interesting it was like the idea was in my head and needed some noodling to see it.”
It’s great when that happens.