Solution-Focused Customer Service Workshop
Solution-Focused Customer Service Workshop
Solution-Focused Customer Service Workshop
Strategic Planning Objectives:
– Develop strategic plan for 2014+
– Gather ideas from key staff
– Refine ideas into actions steps and metrics
– Develop, update and refine plan through 2014
Objectives:
– Develop a shared understanding of the companies future and goals extended 2 to 5 years.
– Skilled-Knowledge in prioritization and time management of manager’s specific areas of business and work.
– Team Development, Strengthening the team using the ‘7 Steps to High Performance Teams’
– Identification of where the team currently is, and defined steps to move to high performance.
There is a quote that I often employ with people of all sorts “When the going gets tough, the tough GET GOING…DEFAULT to their highest level of training.” What does this mean to leaders and managers? The quote means you don’t know what you do not know…and that when faced with the challenge NO-ONE ever … Continued