2 Steps for Change Understand the Situation Identify Progress
Change and solutions happen through many people making small changes constantly.
6 Steps to Turn a Problem Into a Solution
Often when we encounter a problem we think we need to discover the “why”. We need to dig and chase and determine just “why we have this problem?”
Chasing the why does not create a solution
Here are 6 steps to turn a problem into a solutions.
Leveraging diversity to find what works and amplify it
I’m giving this talk / workshop in Atlanta Georgia. The client is looking for some academic & pragmatic ways to gather a wide variety of ideas, then create ways to implement the ideas. They are trying to shift the default mode of problem solving away from people who are senior or tenured within the organization.
Trust from shared vulnerability not gullibility
Organizations and people are not gullible because they believe statements that appeal to them or really would like a way to make sense of a complex interactional workplace. The experiment shows that 84% of us have shared concerns, beliefs, needs, and areas where we feel weakness but do not think that others share these challenges.
Finding Solutions Through Exceptions – Skeleton Keys
Working to be observant of times the complaint is not happening. No complaint is extreme at all times. The belief is that you know & may be overlooking or ignoring times when things are working. Exceptions frequently go unnoticed & the situation plus actions that made a difference are overlooked because they seem too small or slow.
Finding Solutions Through Reframing – Skeleton Keys
Frames and the labels we attach to them dictate what we can see and do: Our point of view determines what happens next.
Finding Solutions Through Tasks–Skeleton Keys
Direct Task Assignment: A recommendation for the person to complete a specific task and be thoughtful, so they can tell you in detail, what was useful and what change occurred from that task.
Understanding Complaints May Point to Solutions – Skeleton Keys
For each complaint a Skeleton Key may be most appropriate.
Solution Finding Stimulus–Smart Little People
Imagine the solution being performed, at the micro level, by many Smart Little People.
A problem that solves itself is no longer a problem
Changing perspectives and finding times when the solution has happened or might happen or can happen. Will point to the solution itself, making the problem irrelevant.