Here are two steps that sometimes work to highlight the changes that are happening while creating learning teams.
Step 1 – What is the situation?
How complex is the solution needed?
- Just because the situation seems daunting does not necessarily mean that it needs a complex solution. A simple solution may work just fine.
Where are little successes already happening?
- Exceptions to a problem are happening. Be on the look out for these bright spots.
- We are great at pointing out times things are broken and don’t work. That is because when things are working, we don’t notice.
Who might know what to do?
- Maybe the manager does not know what to do most of the time they don’t. You can look for someone who does. Who’s a subject matter experts, find knowledge that already exists that may understand what to do.
Step 2 Identify Progress
Choose one thing to change & test it
- Try the Plan-Do-Study-Act model OR something else that will enable you to see the results.
- The one thing rule applies because work systems operate in weird emergent ways, changing one thing will have impacts that are not expected.
Share what you are doing and your findings
- Share with everyone & anyone who is directly affected by the solutions. You may get some resistance and “that will never work here”; If you’re getting those responses stick to your solution development, success happens in iterative steps.
When something works leave it alone
- When you find that your one thing is working great! Share the knowledge & make it part of the operating procedures.
If something doesn’t work STOP IT
- Try something else.
Change & solutions happen through many people making small changes regularly.