I shared some learning on problem-solving and complexity vs ordered change with the Buffalo ASQ Chapter. Effective leaders understand that problem solving is not a “one-size-fits-all” process. They know that their actions depend on the situation, and they make better decisions by adapting their approach to changing circumstances. How do you know which approach you … Continued
At any given moment all of us, whether in work, personal relationships, or anywhere else in life, are Rote Copying, Surface Understanding, and Personally Mastering many things and many times at many levels.
The ‘5 Whys’ can be useful. Identifying the possible root cause can get things started…the next logical step to create a solutions bank.
I have found that it is easier and people on the team move with greater enthusiasm and collaboration when you ‘Start With What’ and determine the solution in the first step.
I’m offering 3 webinars on Innovation Tools for the ASQ Human Development & Leadership Division.
Breakthrough Improvements happen when we stop doing what we have been doing and a team of people discover better & new ways of working.
Because of this new knowledge of customers, systems, and steps for improvement, the company and people made improvements on problems that existed for decades. This progress and shared purpose led to excitement, more progress, and pride in their work … causing the morale problem to dissipate.
Slides from a workshop and consultation program on creating an organizational culture that focuses on quality improvement and quality teams.
Whether you use Lean Six Sigma within your organization or not, this content will prove valuable to you
I will be presenting 2 workshops at the ASQ Buffalo 2013 Quality Conference – October 15 & 16.
Systems-drive-behavior and there is no special ‘leadership personality’ … Within any team when someone is great at their role people see them as a leader.
Competence = Comfort = Observed Leadership Behaviors
All teams have conflict.
Team conflict can be a positive thing, if it is able to move the team forward. Team conflict can be a negative thing, if it holds the team back.
When conflict happens, deciding whether to Deal With It; Give In; or Hold Out; is a choice that you must make.