We cannot know + control + understand all the outcomes that may / will happen. This is where judgment & using process (actions) while examining results (outcomes) shows that when a group of smart people work together, with the proper context & tools, great things can happen. This is innovation & people working to their full capacity.
Frames and the labels we attach to them dictate what we can see and do: Our point of view determines what happens next.
Direct Task Assignment: A recommendation for the person to complete a specific task and be thoughtful, so they can tell you in detail, what was useful and what change occurred from that task.
For each complaint a Skeleton Key may be most appropriate.
Most of the management and employee coaching problems that are work related can be solved through Solution-Focused (SF) coaching. As you continue to practice the SF tools you may realize that we all view situations in different ways. This difference can be powerful and helpful.
I facilitated a workshop on customer service and team building. We used a series of Solution-Focused questions and internal subject matter expert discussions to build upon what’s working and stimulate more solution finding.
It can be overwhelming to create a frame around a challenge. Forcing other people & yourself to share a narrative story using fixed resources, can break the stuckness & fear of the unknown.
Imagine the solution being performed, at the micro level, by many Smart Little People.
Changing perspectives and finding times when the solution has happened or might happen or can happen. Will point to the solution itself, making the problem irrelevant.
My arrogance & continuous belief that we can find, learn & develop a path to make things better AND find acceptance that you are successful in doing what you are doing. Focusing on flaws allows those flaws to take control, losing what makes you great. Building your flaws makes you mediocre & the flaws bigger.