I shared some learning on problem-solving and complexity vs ordered change with the Buffalo ASQ Chapter. Effective leaders understand that problem solving is not a “one-size-fits-all” process. They know that their actions depend on the situation, and they make better decisions by adapting their approach to changing circumstances. How do you know which approach you … Continued
At any given moment all of us, whether in work, personal relationships, or anywhere else in life, are Rote Copying, Surface Understanding, and Personally Mastering many things and many times at many levels.
The ‘5 Whys’ can be useful. Identifying the possible root cause can get things started…the next logical step to create a solutions bank.
I have found that it is easier and people on the team move with greater enthusiasm and collaboration when you ‘Start With What’ and determine the solution in the first step.
Getting buy-in on your team project and task from those who you do not directly manage can prove challenging. Here are 5 areas to check your data against for persuasiveness.
Within teams, in order to complete your tasks, you have to depend upon many people whom you do not have direct authority over to supply you with information needed to complete your work on time, in budget and quality specifications.
I’m offering 3 webinars on Innovation Tools for the ASQ Human Development & Leadership Division.
Breakthrough Improvements happen when we stop doing what we have been doing and a team of people discover better & new ways of working.
Because of this new knowledge of customers, systems, and steps for improvement, the company and people made improvements on problems that existed for decades. This progress and shared purpose led to excitement, more progress, and pride in their work … causing the morale problem to dissipate.
Slides from a workshop and consultation program on creating an organizational culture that focuses on quality improvement and quality teams.
Whether you use Lean Six Sigma within your organization or not, this content will prove valuable to you
‘The Five Levers of Employee Engagement’ has been peer reviewed and published in the American Society for Quality ASQ Journal for Quality and Participation – July 2013.