Understanding Complaints May Point to Solutions – Skeleton Keys
For each complaint a Skeleton Key may be most appropriate.
Transforming Complaints Toward Solutions
Most of the management and employee coaching problems that are work related can be solved through Solution-Focused (SF) coaching. As you continue to practice the SF tools you may realize that we all view situations in different ways. This difference can be powerful and helpful.
Solution Finding Stimulus Customer Service
I facilitated a workshop on customer service and team building. We used a series of Solution-Focused questions and internal subject matter expert discussions to build upon what’s working and stimulate more solution finding.
Solution Finding Stimulus–Forced Narrative
It can be overwhelming to create a frame around a challenge. Forcing other people & yourself to share a narrative story using fixed resources, can break the stuckness & fear of the unknown.
You do not need to be fixed
My arrogance & continuous belief that we can find, learn & develop a path to make things better AND find acceptance that you are successful in doing what you are doing. Focusing on flaws allows those flaws to take control, losing what makes you great. Building your flaws makes you mediocre & the flaws bigger.
What about change? How can I notice positive changes and is it a choice?
The hope is that when you can focus on the exceptions what is happening when the problem is absent you will identify and strengthen the solution – what you want to have happen.
Solution Finding Stimulus Having a system allows success to become obvious
In moments of confusion and stress, with work and family, having a system to follow is useful.
Developing shared goals that respect your expert status
Once Workable Goals are established by the person who desires the change can trust teamwork and progress happen.
Solution Focused Consulting and Training Interview
I was interviewed by Alan Kay on how to apply solution focus sustainably in organizations.
Solution Finding Stimulus How can the team identify and create more positive change?
Big changes rarely happen instantly. While you are involved in the change your perception is an insider and the change may not even be noticed. This is when a focus on ‘what is working well?’ can be useful.